Privacy Policy

Last Updated: September 11, 2026

Your California Privacy Rights

We do not sell or share your personal information. California residents can request to know, delete, or correct their data at any time. Submit a privacy request →

1. Introduction

CleanIntell ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This policy explains what personal information we collect when you visit our website (cleanintell.com) or use our platform, how we use and protect it, who we share it with, and the rights you have — including your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

2. Personal Information We Collect

Depending on whether you are a property manager, someone working for a cleaning company we hold a record for, or a website visitor, we may collect the following categories of personal information:

  • Identifiers & Contact Data: First and last name, business name, email address, and telephone number.
  • Account & Profile Data: Login credentials, role (client/contractor), service preferences, and availability.
  • Property & Service Data: Facility addresses, square footage, property type, service schedules, task lists, and access instructions you choose to provide (which may include gate codes, lockbox codes, or entry notes).
  • Property Photos & Video: Photographs and walkthrough videos of a property that a client uploads so contractors can see the scope of work. These may show property interiors, access points and, incidentally, people present at the time.
  • Observation Photos: A photograph a cleaning crew member may attach to something they report at a property — a leak, a light out, a door that will not lock. It is taken inside the property, may incidentally show people present, and is kept on that property’s record. Only the property manager responsible for that property, the person who filed it, and an administrator can view it, through a link that expires after an hour.
  • Precise Geolocation (no longer collected): We no longer collect this, and the app never asks your phone where it is. Until 16 September 2026 a cleaner’s GPS coordinates were recorded when they marked an arrival. That was removed, and the coordinates we already held were deleted.
  • Financial Data: Payment details for your CleanIntell software fee are collected and processed by our payment provider (Stripe). CleanIntell does not pay contractors and holds no payout details. We do not store full card or bank-account numbers on our own servers.
  • Compliance Documents: For contractors, business licenses and proof of insurance you upload, which may contain identifying information.
  • Communications: Messages you send through the in-platform chat (which may be automatically translated between English and Spanish to enable communication).
  • Usage & Device Data: Basic, privacy-friendly analytics about how the site is used (e.g., pages visited), collected without advertising trackers.

3. Sensitive Personal Information

One category above is considered "sensitive personal information" under the CPRA: financial account information (handled by Stripe). We use it only to process payments, never to infer characteristics about you and never for advertising. We do not sell or share sensitive personal information. Until 16 September 2026 this section also named precise geolocation. We stopped collecting it, and the coordinates we already held were deleted.

4. Where We Collect It From

We collect personal information directly from you (when you sign up, add a property, upload documents, report what you saw at a property, or message a contractor), automatically as you use the platform (usage data), and from our service providers acting on our behalf (for example, payment status from Stripe).

5. How We Use Your Information

  • To register and manage your client or contractor account.
  • To operate the platform's records and messaging features.
  • To bill your CleanIntell software fee.
  • To send secure authentication codes (2FA/OTP) and transactional notifications.
  • To enable direct, translated communication between clients and contractors.
  • To process the compliance documents a contractor files, and to record the time a named person says they arrived at a property.
  • To maintain the security, integrity, and performance of the platform, and to comply with our legal obligations.

6. How We Share Your Information

We share personal information only with service providers who process it on our behalf, under contract, to run the platform — not for their own purposes. These include:

  • Supabase — secure database, authentication, and file storage.
  • Stripe — processing your CleanIntell software fee.
  • Google Cloud — address lookup and mapping, document processing, and message translation.
  • Twilio — SMS delivery of login codes only.
  • Resend — transactional email delivery.
  • Mux — hosting and playback of property walkthrough videos.
  • Push notification services — account reminders — such as a notice that a document we hold is missing or out of date — are delivered through the push service operated by your browser or phone maker (such as Apple or Google). Contents are encrypted and those services cannot read them.
  • Vercel — website hosting and privacy-friendly, cookieless analytics.

We may also share information where required by law or to protect our rights. Clients and the vendors linked to their properties necessarily see the information needed to perform the service (e.g., property address and access instructions).

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law.

7. Cookies & Tracking

We use only strictly necessary cookies to keep you securely signed in, together with privacy-friendly analytics that do not rely on advertising cookies. We do not use third-party advertising or cross-site tracking technologies. When you first visit, you can accept or reject non-essential analytics through our cookie banner; essential cookies are required for the platform to function.

8. Data Retention

We keep your personal information for as long as your account is active and as needed to provide our services, resolve disputes, and comply with our legal, tax, and accounting obligations. When information is no longer needed, we take steps to delete or de-identify it.

9. Your California Privacy Rights

If you are a California resident, you have the right to:

  • Know / Access the categories and specific pieces of personal information we have collected about you.
  • Delete personal information we have collected, subject to legal exceptions.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of your personal information — though, as noted above, we do not sell or share it.
  • Limit the use of your sensitive personal information to what is necessary to provide the service.
  • Non-discrimination for exercising any of these rights.

To exercise any of these rights, please submit a privacy request. We will verify your request and respond within the timeframe required by law (generally 45 days). You may also authorize an agent to make a request on your behalf.

10. How We Use Your Email Address

We use your email address to operate your account and deliver the service — including account verification and login, notifications about your account and your properties, billing and receipts, and responses to your requests. We do not sell your email address or share it with third parties for their own marketing. If we ever send promotional emails, they will only go to recipients who have opted in, and every such email will include an unsubscribe link. Opting out of marketing email will not affect transactional messages necessary to provide the service.

11. SMS & Mobile Data Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties.

If you opt in to receive SMS messages from CleanIntell, we will use your phone number only to send sign-in codes. Message and data rates may apply. Reply STOP to opt out at any time.

12. Data Security

We use appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access, and we limit access to those who need it to operate the platform. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Children's Privacy

Our platform is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date above, and material changes will be communicated through the platform.

15. Contact Us

If you have questions about this policy or your personal information, contact us at:

info@cleanintell.com