Frequently asked questions

You manage your vendor the way you always have. CleanIntell does not do it for you and does not sit between you — what changes is that the information stops being scattered. Everything about a building lives in one place you control, instead of being reconstructed from email and text: • You message your contractor directly — no account manager in between • Visits are time-stamped at the building, so service is documented rather than disputed • We review a contractor's business license and liability insurance, and show you both expiry dates before they lapse • We bill one flat monthly software fee, and nothing else

No. We are not a cleaning company and we do not employ cleaners. You keep the janitorial vendors you already use, and CleanIntell holds the record of what they do — messages, visit history, credentials and documents — in one place. We do not select your vendor, price the work, or direct how it is done.

No. You bring the vendors you already work with. Their pricing, their crew and your agreement with them stay exactly as they are, and CleanIntell is not a party to it. What you get is one place where their visits, documents and messages are recorded — and if they work in Spanish, the thread translates both ways in real time.

Every independent contractor on CleanIntell files an active business license and a certificate of general liability insurance before they are linked to a building. You see the license and insurance expiry dates on their profile, and your dashboard surfaces them before they lapse. That is a document review, not a criminal background check — and we read the dates off the documents rather than confirming them with the issuer.

A cleaning company sells you the cleaning and manages the people who do it. CleanIntell does neither. Your agreement is with the contractor, the contractor keeps everything you pay them, and we take no share of it. What we charge for is the record: one flat monthly software fee for the building.

Clock-in records show when the contractor arrived, so a missed visit is documented rather than disputed. Your service agreement is with the contractor; CleanIntell operates the record and messaging platform and bills the monthly software fee. Raise a problem in the app and it is recorded and shared with the contractor. What to do about it is your call.

There are two separate numbers. The cleaning price is between you and your contractor. We do not set it, suggest it, benchmark it, or take a share of it. The second number is ours: a flat monthly software fee, priced off the building. That is the only thing CleanIntell charges you, and it does not change based on who cleans the building, how often they come, or what you pay them.

The scope is yours to set. Upload the scope document you already use, write your own, or start from a common task list and edit it — whichever is least work. CleanIntell does not author cleaning standards and does not judge whether work met them; the scope is agreed between you and your contractor, and we carry it so the person doing the work is reading the same thing you wrote.

We bill you one thing: the monthly software fee for your building. You save a payment method securely via Stripe when you add the building, and the fee starts on the day service begins. You can manage it from your Client Dashboard. What you pay your contractor for the cleaning is between the two of you. It does not run through us and we take no share of it.

You can chat directly with your contractor through the CleanIntell dashboard. Messages translate between English and Spanish in the same thread, so neither of you has to write in a second language.

You'll coordinate timing directly with the contractor — the same way you would with any vendor. Commercial cleaning is typically done after business hours, and you can set your preferred service window when you create your property.