Answers
The questions people actually ask before they start, answered plainly.
You manage your vendor the way you always have. CleanIntell does not do it for you and does not sit between you — what changes is that the information stops being scattered. Everything about a property lives in one place you control, instead of being reconstructed from email and text: • You message your vendor directly — no account manager in between • Every arrival your vendor logs is time-stamped under their company name, so there is a record to look at instead of a disagreement. The time is the crew's own tap — we do not check their location • If your vendor's crew notices a problem, they can report it from their phone, with a photo if they take one. It waits in your Issues list, translated between English and Spanish, and you decide whether to send it to anyone • We collect your vendor's business license and general liability insurance and show you both expiry dates, with a warning 60 days before either document lapses • We bill one flat monthly software fee, and nothing else
No. We are not a cleaning company and we do not employ cleaners. You keep the janitorial vendors you already use, and CleanIntell holds the record of what they do — messages, visit history, credentials and documents — in one place. We do not select your vendor, price the work, or direct how it is done.
No. You bring the vendors you already work with. The price they charge, the people they employ and the agreement you have with them stay exactly as they are, and CleanIntell is not a party to that agreement. What you get is one place where their visits, documents and messages are recorded — and if you and your vendor do not work in the same language, each message is translated both ways when it is sent.
Your vendor does. CleanIntell does not employ anyone who cleans a property. Nobody who cleans is hired through us or paid by us. We work with cleaning companies on the basis that the people they send are their own employees, on their own payroll, and we are not set up for individual cleaners working for themselves. We do not verify payroll and we could not. If it matters to you, ask your vendor directly, the way you would about any other term of your agreement. What CleanIntell carries is the record of the work. We have no record of who your vendor sends, what those people are paid, or how they are trained and supervised, and nothing in the app asks for it.
Every cleaning company on CleanIntell is asked to upload its business license and its certificate of general liability insurance. The order matters, so we will be plain about it: your vendor is linked to your property the moment you invite them and they accept, and the documents follow — we do not hold up a working relationship you already have. You see both expiry dates on the vendor's profile, and your portal surfaces them before they lapse. That is a document review, not a criminal background check — and we read the dates off the documents rather than confirming them with the issuer.
In California, a company that provides janitorial services has to register with the Department of Industrial Relations, and the penalty for contracting with one that has not falls on the party that hired them — not only on the cleaning company. That is worth knowing before you sign anything, because it is the one compliance item on this list that costs you money directly. CleanIntell does not check registration and does not hold it as a document. We have written a plain-language page on what the rule is and who it lands on.
What the registration rule requiresA cleaning company sells you the cleaning and manages the people who do it. CleanIntell does neither. Your cleaning agreement is with the vendor, the vendor keeps every dollar you pay them, and we keep none of it. Your agreement with us covers the software and nothing else. What we charge for is the record: one flat monthly software fee for the property.
Each arrival your vendor's crew logs goes on the property's record with the time, so a day with no arrival logged shows up as a gap you can ask your vendor about. The time is the crew's own tap — we do not check where they were. Your cleaning agreement is with the vendor; CleanIntell operates the record and messaging platform and bills the monthly software fee. Report a problem in the app and it goes on the property's record with the date, where you and we can see it. Your vendor's crew can file what they notice the same way. Telling your vendor is still something you do — the message thread is there for it. If someone else, such as a plumber, needs to see a report, you can send it to them by email, and their reply shows up on the report. We do not follow it up on your behalf and we do not make the decision for you.
There are two separate numbers. The cleaning price is agreed between you and your vendor. We do not set it, suggest it, benchmark it against anything, or keep a share of it. The second number is ours: a flat monthly software fee, priced off the property — its size, its type, and how much service it gets — and the more properties you have with us, the lower the fee on the next one you add. Your figure is calculated from the property you enter and shown to you before you commit to anything. It is set when the property is added. It is the only thing CleanIntell charges you, and it does not move when you change vendors or renegotiate what you pay them.
The scope is yours to set. Upload the scope document you already use, or start from a common task list and edit it — whichever is less work. CleanIntell does not author cleaning standards and does not judge whether work met them; the scope is agreed between you and your vendor, and we make sure it reaches whoever is doing the work, so they read the same thing you wrote.
Four things, and that is the whole list. Accept the invitation — an email, or a link you text them — and open an account in their own business name. Upload their business license and their insurance certificate, both of which they have almost certainly sent you once already on paper. Confirm three short statements and sign our contractor agreement. Have whoever is at the property tap the phone once, on arrival. Their price does not change. Their people do not change. Nothing here rates or ranks them. They keep every dollar you pay them and they pay us nothing. If it helps to lead with something, lead with the translation: their crew writes in Spanish and you read it in English, in the same thread, with nobody relaying it.
We bill you one thing: the monthly software fee for your property. You connect a bank account securely through Stripe when you add the property, and the fee starts when your vendor accepts the invitation and the property goes live. You manage it from the Billing tab in your portal. What you pay your vendor for the cleaning is between the two of you. It does not run through us and we keep no share of it.
From that property's own page in your portal, under Details, where the button reads “Stop CleanIntell for this property”. The monthly software fee for it ends there. There is no term to see out and no notice to give us. The current month is not refunded. The property also comes out of the app for your vendor's crew, so no new visits or reports are logged for it. We do not tell them it has stopped — that message is yours to send. We keep the record rather than delete it, because what you were paying for is the thing you may need to look back at. Stopping a property here does nothing to your cleaning agreement. That is between you and your vendor, on whatever notice terms the two of you wrote.
You message your vendor directly from your portal. No one at CleanIntell sits in the thread — there is no account manager reading it or replying on anyone's behalf. Messages translate between English and Spanish in the same thread, so neither of you has to write in a second language. To do that, what you write is sent to Google Translate.
You coordinate timing with your vendor, the same way you would with any vendor. Commercial cleaning is typically done after business hours. When you create the property you tell us the window the property is available, and your vendor sees it on the job record.
No. Your company is an independent business and stays one. CleanIntell is a record system your client uses — it does not employ anyone, set what anyone is paid, or direct how a property is cleaned. Your client brings you on: there is no board of work here to browse and nothing to bid on.
No. CleanIntell is built for cleaning companies that run their own payroll, and the people you put on a property must be your employees. We are not set up for individual cleaners working for themselves, and we do not onboard them. How you classify and pay your people is your business and your responsibility. We do not check it, and nothing in this app changes it.
Your client pays you, on the terms in your agreement with them. CleanIntell keeps no share of it, deducts nothing from it, and never holds it — the money does not run through us. What we bill is a separate monthly software fee, and your client pays that. What your people are paid is between you and them. We do not get involved in it and we have no access to that information. The tap on arrival records a time under your company's name. It is not a record of the work itself, and it is not what releases anyone's payment.
You and your client. CleanIntell does not set your price, suggest one, benchmark it against anything, or keep any share of it. Your client pays a separate monthly software fee based on the property, never on what you charge.
An active business license and a certificate of general liability insurance. You are also asked to confirm three short statements and to sign our agreement before the file is complete. Those are your company's documents, not your crew's. They do not gate the working relationship. Your client invites you, you accept, and the property is live the same day — the paperwork follows. We read the expiry dates off the license and the insurance certificate and show your client a warning 60 days before either of the two lapses.
No. Your client decides what they need done in their property and writes the scope; you decide how to staff it and who goes. Nothing here routes work to you or picks who gets it — your client is the only one who brings you onto a property. Nothing here rates, scores or ranks your company, and nothing of the kind is shown to your client.
Today there is one account for your company, and that is the account that signs in at the property — on whatever phone goes there. Separate logins for individual crew members are not built yet. When they are, adding and removing people will be yours to do. It is your roster, not ours.
Tap once on arrival, read the scope the property manager wrote, and mark off what they did. If something is wrong — a leak, a light out — they can message the property manager, or tap “Report something you saw” and add a photo if it helps. Nothing requires them to file a report, and a report does not alert anybody. That is the whole app at the property. There is a page written in plain language for whoever is holding the phone, in five languages. Send them to it rather than explaining it yourself.
No. The property manager tells you what they need done in their property and when the property is available, which is what a client has always done. Who staffs it, what those people are paid, how they are trained and how they are supervised stays with you. CleanIntell gives your client the record — arrival times under your company's name, the scope, the messages, and anything your crew reports from the property, with its photo if one is attached. The scope and the messages are the same instructions a client has always given a vendor. We carry them. We do not add anything on top of them.
That someone from your company arrived at their property, and when. The scope for that property. The messages between the property manager and whoever is on site. Anything your crew reports there, with its photo if one was added. Your license and insurance expiry dates. They do not see where your crew is. The arrival tap records no location — not before it, not during it, not after. What the record holds is a time and your company's name. They do not see your other clients, and they cannot see what you pay anyone. The property manager can choose to email the words of a report to someone they name, such as a plumber. That person sees the report, its date and the property's name — not the photo, and not who filed it.
Nothing. Your client pays the monthly software fee for the property. There is no fee to you, no commission, and no deduction from what your client pays you.
If you clean the properties rather than manage or own them, there is a page written for you.
What the app does